Safaricom Home Fiber Review: 2024 Kenya ISPs Review

Are you sick of constant “loading” and buffering issues? Are you yearning for a high-speed internet connection in Kenya? Safaricom Home Fibre asserts itself as the digital solution for all of your internet problems.

But is everything rainbows and sunshine? Get ready, as we go deeply into Safaricom Home Fibre, analyzing its benefits, drawbacks, and all in between to help you determine if it will be the hero or villain of your internet story. 

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If you are in a hurry here is a summary of Safaricom Home fiber

Speed: Good for most, but not the fastest. Gamers and uploaders might need more.

Data: Unlimited, but with limits in some plans (“fair usage”). Read the fine print!

Bundles: Convenient, but compare costs with separate plans before saying “I do!”

Setup: Easy, but watch out for potential delays or fees.

Price: Not the cheapest, especially for lower speeds.

Customer Service: Mixed reviews, some good, some bad. Take them with a grain of salt.

Alternatives: Consider Zuku, Faiba, Telkom, Liquid Telecom, or Acrab Internet depending on your needs and budget.

Remember: Do your research, compare plans, and read reviews before choosing!

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Safaricom Home Fiber – The Good Stuff

Let’s begin with the advantages. Safaricom has extensive coverage, reaching all of Kenya’s main cities and communities. Celebrate if you’re fortunate enough to live in an urban area! Most likely, their fiber magic will be available to you.

Internet Speed

Speed is important, and Safaricom Fiber regularly offers respectable performance. It’s easy to browse the internet every day, stream your favorite cat videos (don’t judge), and play games online.

On the other hand, passionate gamers and content creators who want cutting-edge speed may find themselves wishing for more. Recall that “decent” does not equate to “absolute fastest.” 

Unlimited Speed

Data caps? Not here! With Safaricom fiber, you can binge-watch full seasons without worrying about running out of data. Sounds real, doesn’t it? Hold on to your horses. It’s not always the case that anything is infinite. “Fair usage” policies, which essentially entail limiting your speed after surpassing a predetermined threshold, are present in several plans.

Bundle Up and Save (Maybe)

Safaricom enjoys acting as a matchmaker by providing bundles that include TV, mobile, and fiber services. Sounds enticing, doesn’t it? Make sure to carefully examine expenditures before saying “I do.”

Separate plans from various providers may occasionally be a more affordable choice. Examine the numbers and resist the urge to be seduced by the ease!

Setting Up: Plug and Play (Mostly)

Safaricom Home Fibre installation is usually painless. They take care of most of the heavy lifting, freeing you up to enjoy the lovely process of connecting your router and exploring the depths of the internet.

Just be ready for any bumps along the road—some users have reported unanticipated costs or delays in installation. Recall that there might be hiccups in even “mostly” smooth sailing.

Now for the Not-So-Good Stuff: Safaricom Fiber Disadvantages

The bad news is that Safaricom Fiber has certain drawbacks.

Now let’s talk about the less optimistic parts. Let’s start with the pricing. When it comes to lower-tier plans in particular, Safaricom can be more expensive than some of its rivals. Be ready to compare prices. Recall that sometimes being “reliable” comes at a higher cost.

Speed Demons Beware: Not the Fastest in Every Way

Although sufficient for the majority of users, Safaricom’s fiber speed won’t astound you. Look into other possibilities if you’re a content creator uploading large files or a die-hard gamer who needs reaction times in milliseconds. This may not be the ultimate ride, speed demons.

Customer Service: A Complicated Mix of Frowns and Smiles

Customer service at Safaricom is portrayed in conflicting ways in reviews. While some customers lament their lack of promptness and unresolved difficulties, others commend them for their helpfulness. Never forget that internet reviews have two sides. Consider them while keeping an open mind, but don’t ignore them.

Unexpected Fees: Double-check the fine print.

Be wary of unstated costs. Carefully review the tiny print as installation fees and router rentals might mount up. Prevent your joyride from becoming a financial rollercoaster due to unforeseen charges.

The Verdict: To Fibre or Not to Fibre?

So, is Safaricom Home Fibre your internet soulmate? It depends.

Here’s when it shines:

• You live in a covered area and prioritize reliability over absolute top-tier speed.
• You value the convenience of bundled services and a single bill.
• You’re a casual internet user who enjoys unlimited data for browsing and streaming.

However, consider other options if:

• You’re on a tight budget and prioritize the lowest price.
• You’re a speed demon demanding the absolute fastest performance.
• You’ve read mixed reviews about their customer service and worry about potential issues.

Best Safaricom Fiber Alternatives in Kenya

Here are 5 potential alternatives to Safaricom Home Fibre, including Acrab Internet, based on various factors:

1. Zuku:

• Pros: Renowned for blazing-fast speeds, unlimited data, and free installation, ideal for heavy internet users.
• Cons: Coverage might be limited compared to Safaricom, and pricing can be higher.
• Best for: Users prioritizing top-tier speed and unlimited data, willing to pay a premium for broader coverage.

2. Faiba:

• Pros: Impressive fiber optic coverage, competitive prices, and diverse packages catering to various needs.
• Cons: Customer service has received mixed reviews, and speeds might not always match Zuku’s.
• Best for: Value-conscious users seeking good speeds and coverage, willing to accept potential customer service variations.

3. Telkom:

• Pros: Attractive prices for both fiber and mobile data options, making them budget-friendly.
• Cons: Speeds might not be as high as the top contenders, and coverage might be limited in some areas.
• Best for: Budget-conscious users prioritizing affordability over absolute top speeds, willing to compromise on potential coverage limitations.

4. Liquid Telecom:

• Pros: Enterprise-grade fiber solutions for high-bandwidth needs, ideal for businesses and power users.
• Cons: Primarily focused on high-end solutions, individual plans might be limited and potentially expensive.
• Best for: Businesses and power users demanding ultimate speed and reliability, willing to pay a premium for enterprise-grade solutions.

5. Acrab Internet:

• Pros: Affordable fiber options primarily in Nakuru and Kitale, good for homes and businesses in those regions.
• Cons: Limited coverage outside its core areas, customer reviews suggest room for improvement in service quality.
• Best for: Users in Nakuru and Kitale seeking budget-friendly internet, willing to consider a smaller provider with potential service limitations.

Remember: This is just a starting point. Always research, compare plans, and read reviews before making a decision.

Consider factors like your location, budget, internet usage habits, and desired features when choosing the best alternative for you.